The cars have major mechanical issues and are unsafe to drive.
Don’t expect a clean car or a gas card in the car. The weekend rates are horrible around 165 bucks a day and you have to reserve far in advance. Jessica told me that if my son has asthma don’t put him in the car. Joel Johnson general manager there and Jessica O member services manager there are not helpful at all. The office on 32nd and bdway has rude managers who don’t care about customers. I was angry with them but no one seemed to care. My son has asthma and i had to clean the car from the animal hair and they told me after they closed my acct they would only reopen it if i didn’t fax anymore receipts. they say they pay for gas but in the ny cars the gas card id always missing and then you pay out of pocket they tell you to fax in the receipt but when i faxed the receipts they said that i was faxing too many receipts and closed my account. they also charge your card in increments where the invoices are confusing if you have a 80 buck rental they will charge your card 4 or 5 different payments on one rental. If you return the car even a minute late they charge you a 50.00 late fee. I have never rented a clean car they smell and have animal hair on the seats and garbage in the cars. their cars are filthy and they are deceptive and make up their own rules. Zipcar has to be the worst car rental company i have ever dealt with.
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